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Practice Leaflet

Woodlands Health Centre ( February 2016)

 

Woodlands Health Centre

 

 

Dr David Whillier

MA MB BChir 1969 (Cantab) DRCOG FRCGP MSc



Dr Vanessa Whillier

MA MB 1995 (Lon) BSc FRCGP 

Dr John Burke

MA MB BCh MRCGP

 

Dr Ben van Wyk

MBChB, LMCC, DA(SA), PG Dip Cardiology

 

Dr Deirdre McCauley

MB BS MRCGP

 

Dr Stef Turner

 

Dr Claire Lamb

  MB BS (Lon) 2000 MRCGP DFFP

 

 

 

WOODLANDS HEALTH CENTRE

Allington Road , Paddock Wood, Tonbridge, Kent, TN12 6AX

Tel. (01892) 833331  Fax. (01892) 838269

Opening:  8:00am - 6:30pm
Extended hours AM: 7:00am – 8:00am Monday and Friday only
Extended hours PM: 6:30pm – 8:30pm Monday and alternate Thursdays Fridays 

 

BRANCH SURGERY

9 Old Road, East Peckham, Tonbridge, Kent, TN12 5AT

Tel. (01622) 871540

Opening:  8:15am - 12:45pm
Website:
www.woodlandshealthcentre.org.uk

 

HOW TO CONTACT YOUR DOCTOR URGENTLY

TELEPHONE Paddock Wood (01892 833331)

The normal opening hours of this practice are between 08:00 am and 6:30 pm Monday to Friday. We offer extended hours, (early and late appointments) on Monday and alternate Thursdays & Fridays, strictly by appointment only.

 

West Kent CCG provides urgent GP services for our patients outside the normal working week; they can be contacted by telephoning our practice telephone number as above.

 

HOW TO REGISTER WITH THE PRACTICE

It is necessary to complete an application form; it is also helpful if you are able to hand in your medical card. You will be registered as a patient of the practice; however we will allocate you to a list of one of the GPs. This is because we would encourage all patients to consult with their ‘usual’ doctor whenever possible in order to enhance continuity of care.

 

OUR NURSING TEAM

 

Lorraine Stapley MA BSc (Hons) RN

Sharon Williams RGN Dip

Gareth E Johnson Bsc (Hons)

 

Healthcare Assistants:

 

Emily Body NVQ3

Kathleen Rose NVQ3

Kimberley Bartlett

Stephanie Bates



HOW TO BOOK AN APPOINTMENT FOR A CONSULTATION WITH A DOCTOR OR NURSE

Telephone Woodlands Health Centre, Paddock Wood 01892 833331 between 8:00 am and 6:30 pm or our Branch Surgery at East Peckham, 01622 871540 between 8:30 am and 10:30 am. Telephone consultation with the doctor can be requested.

Internet appointment booking and prescription service is available following application and ID check . You can also opt to receive an appointment reminder via text message.

 

HOW TO REQUEST A HOME VISIT

If you are too ill to attend the surgery and feel you require a home visit, please telephone your request as early as possible, preferably before 10:00 am.

 

REPEAT PRESCRIPTIONS

Please hand in your prescription request at reception or use the external post box; and allow three working days notice.
We regret that we are unable to accept telephone requests as this may lead to increased risk of processing error.
The practice is able to offer the facility of repeat prescriptions online. Please refer to the website or pick up a leaflet giving details of how you can register for this service.
Repeat prescriptions can only be obtained during our normal working week as the ‘out of hours’ services are unable to deal with these.

 

RESULTS

We ask that you telephone regarding results, that you do so in the afternoons when the phones are less busy

 

For reasons of confidentiality we are only able to give results to the patient, unless under 16 years or in exceptional circumstances. If you wish the result to be given to someone else please inform the doctor or nurse beforehand.

 

SERVICES AVAILABLE

We offer a variety of services in addition to doctors’ and nurses’ appointments. We offer long term condition healthcare including monitoring of asthma, blood pressure, COPD, diabetes, heart disease and hypertension. Our nurses are able to do leg ulcer dressings, wound care, ear syringing, cervical smears etc. Other services include family planning; travel health; minor operations; child immunisations, as well as our seasonal flu, pneumonia and shingles vaccination programmes.

WHAT IF I AM DISABLED?

Access to the Health Centre is by ramp and the doors are wide enough for wheelchairs. We regret that owing to space and safety considerations we do not normally allow mobility scooters onto the premises; if you feel that not being able to do so will make it difficult for you to access our services, you may contact your GP or a member of staff so that your individual circumstances can be considered. We also have a Loop System for those with hearing difficulties.
At East Peckham a ramp is available. Please let our receptionists know in advance so that it is ready for use.

 

 

 

HEALTH CARE IS TEAM CARE

Health care is offered not only by the doctors but also nurses, health visitors, chiropodists (foot health), dentists, midwives, secretaries, receptionists, registration personnel, cleaning staff etc; in all approximately 46 members of staff.

These services are accessed by nurse or doctor referral only.

Please call 01892 839439 for more information on these services.

 

Health Visitors Direct Dial: 01892 839439.

 

Health Visitor Advice Line: 01892 839428

(Monday to Friday 09:30 am to 12 noon).

 

District nurses direct dial: 01892 832476

 

 

PATIENT PARTICIPATION GROUP

If you feel that you would be able to contribute to our patient participation group please feel free to contact the surgery for more information. The PPG meets 6 times a year and provides the opportunity for practice staff and patients to discuss topics of mutual interest in our practice with an aim of improving quality. We want our patients to be part of our team.  



TRAINING

You may be offered an appointment to see a GP registrar, a fully qualified doctor who is receiving special training for General Practice. Sometimes you will be asked for your permission to video record your consultation for training purposes. You may also withdraw your consent after you have seen the doctor.
Medical and other clinical students also gain experience in our practice in a more supervised way.

 


 

 

PATIENT RIGHTS AND RESPONSIBILITIES

Patients have the right to:

·       Be treated with courtesy and respect;

·       Confidentiality;

·       Be offered a consultation with a doctor on the same working day for urgent problems

Patients have the responsibility to:

·       Inform the practice of any changes in contact details;

·       Cancel any appointment they are unable to keep;

·       Treat health centre staff with courtesy and respect;

·       Allow at least 2 working days when requesting repeat prescriptions

 

 

ZERO TOLERANCE POLICY

This practice will not tolerate any form of abusive behaviour towards the staff; any such action will be treated seriously and your doctor will be informed immediately, which may result in change or withdrawal of service

 

 

CONFIDENTIALITY

This practice endeavors to protect all information about each patient and only shares with those who have a need to know such as other health care professionals who are involved in their care.

We take confidentiality seriously. If you feel that your confidentiality has been breached please contact the Staff Manager, Sarah Baker. If you have an issue that you wish to discuss with the receptionist in confidence please ask to speak to the staff member in our interview room.

 

 

SUGGESTIONS AND COMPLAINTS

We aim to run a smooth and effective service. If you have any suggestions or complaints, please contact the Practice Managers.

 


 

 

ACCESS TO HEALTH INFORMATION

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

 

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

 

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

 

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

 

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

 

You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.

 

 

FEES FOR NON NHS WORK

Patients sometimes require services not covered by the NHS. Examples are: reports and examinations for school, insurances, employment, private medical care, sport, travel etc. Charges are made for this non-NHS work. A price list is displayed in the waiting area. We accept most card payments.

 

THE PRACTICE AREA

 

 

 

 

MOVING OUTSIDE THE PRACTICE AREA

If you move outside our practice area please let us know as it may not be possible for this practice to continue to provide general medical services for you.

 

 

 

West Kent CCG

Details of primary medical services in the area can be obtained from:
West Kent CCG, Wharf House, Medway Wharf Road, Tonbridge, Kent, TN9 1RE.
Tel: 01732 375200

 

 

 

 

 

FURTHER SERVICES

 

Minor Illness

The surgery has compiled a minor illness booklet, which is available from the front desk.

This leaflet is designed to assist you to know what you can do to help yourself for a number of common minor illnesses.

 

 

MINOR INJURIES/ A & E

We are your local minor injuries service.

We are able to deal with sprains, cuts, burns, head injuries. We can stitch, glue, or dress wounds as necessary and assess possible fractures.

If you think you need to go to accident and emergency ring to speak to your doctor first.

 

The nearest accident and emergency department is at:-
The TunbridgeWellsHospital at Pembury
0845 1551000

or

Maidstone Hospital

0845 1551000

 

OUT OF HOURS

ring 111

 

 

LOCAL CHEMISTS

Paddock Wood (01892) 833203

East Peckham (01622) 871409

 

Online patient information:

www.patient.co.uk

www.nhs.uk

www.woodlandshealthcentre.org.uk

 

 


 




This is not a limited partnership.



 
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