Care Navigation

Please don’t be offended if you are asked what the problem is when you ring to book an appointment.
This is called Care Navigation and it’s about helping you get to the service you need!

About Care Navigation

When you call we will ask you briefly what you need help with which will help us choose and guide you to the most suitable doctor, nurse, or health professional.  

However, they won’t give medical advice or make care decisions, their job is to connect you to the right expert, speeding up care and possibly avoiding a GP visit.

This system lets GP’s focus on complex cases. 

 

The Care Navigator might suggest other professionals that could help you better such as:

  • Wellbeing Service
  • Pharmacy
  • Psychological Services
  • Nurse
  • Support Groups

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